Returns only on NEW non-food products, in its original packaging, will be allowed within 30 calendar days from the date of receipt (date of which the shipping carrier has delivered the package to you). All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on scratched, or defaced items will be allowed. If items were used in any way, it is NOT subject to our return policy.
You will be given a RETURN MERCHANDISE AUTHORIZATION (RMA) number and must be issued before any returns can be made. We will not accept any returns without this number. Please write this number clearly on the outside the return package. Cookies By The C must receive all returns within 10 calendar days after the RMA number is issued. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are non-refundable. A letter must accompany your return package with your written explanation and a contact email and phone number where we may be able to reach you.
It is the responsibility of the customer to verify the correctness of the merchandise before use. All approved refunds will be paid by either credit card, PayPal or in ways of store credit in exchange of other products in equivalent value.
A 25% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.
****ALL SALES ON USED ITEMS ARE FINAL AND ARE NOT SUBJECT TO REFUNDS OR EXCHANGES****
Any shipments refused/rejected by the buyer's instructed shipping premise does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with Cookies By The C for refused shipment. If the buyer decides to cancel the order based on this circumstance, all freight charges associated with the shipment and 25% restocking fee will be charged to the customer. If the buyer decides to continue the order, additional freight charge will be billed to the customer for the re-shipment.
If you receive an incorrect item due to our error, we will reimburse the return freight charge and ship the correct item(s) at no additional charge to you, we'll have emails to keep track of the items.
Any damaged shipment should be checked in the presence of the carrier. All claims for damaged to your shipment must be made with the carrier. Please keep all shipping cartons and packing materials for carrier inspection. Cookies By The C will not initiate damage claims with the carrier. All shipment will be carefully packed and insulated before leaving our premise. If you must file for a damage claim, please do so within 24 hours upon receipt of your package. If ever so unfortunate that a shipment is lost, we will initiate the claim with the shipper for compensation. We shall reimburse a replacement product that was lost or refund only after the carrier's compensation.
We will hold and ship all back order items as soon as possible. If you wish to have the back order item canceled, please do so within the 48 hour period upon our email notification of the backorder. All back ordered items may not be canceled if it has already been ordered and shipped to us. If you must cancel back order items when the items were being directed to us, a 25% restocking fee will be charged to the customer.